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Convergys Analytics Solutions
Convergys Corporation (NYSE: CVG), is a member of the S&P 500 and the Forbes' Platinum
400 and is the global leader in integrated billing, employee care, and customer
care services provided through outsourcing or licensing. Bringing together world-class
resources, software, and expertise, Convergys helps create valuable relationships
between clients and their customers and employees. Headquartered in Cincinnati,
Convergys employs more than 55,000 people in the United States, Canada, Latin America,
Europe, the Middle East, and Asia.
Commitment to Privacy
Convergys Analytics Solutions is a leader in custom research and business consulting,
committed to quality, honesty, and integrity in all endeavors. As members of the
Council of American Survey Research Organizations (CASRO), the Council for Marketing
and Opinion Research (CMOR), and the American Marketing Association (AMA), Convergys
Analytics Solutions demonstrates its commitment to clients and to the public by
adhering to a mandatory Code of Standards and Ethics for Survey Research. For more
information on the CASRO Code of Standard and Ethics for Survey Research,
Convergys abides by all relevant legislation relating to data protection and other
topics, and seeks to avoid any actions that might bring Internet research into disrepute
or reduce confidence in its findings.
that is intended to be easy to find and easy to understand.
Convergys intends to give you as much control as possible over any personal information.
We are committed to protecting your personal privacy.
Anonymity and Confidentiality
our surveys, and on our website. This policy also explains the choices you can make
about the way your information is collected and used.
Convergys works to avoid intruding unnecessarily on the privacy of Internet respondents.
Convergys will safeguard the anonymity of respondents unless they have given their
informed consent to be identified. Convergys will not identify to third parties,
including its clients, that a set of survey responses is yours unless you expressly
request or permit such disclosure.
A minimal amount of respondent-identifiable information may be disclosed to the
client to permit the client to validate survey responses and/or conduct analyses
of survey findings (i.e. appending the client's own database information to the
survey research file for analysis).
For targeted research surveys, clients may provide us with lists of people, such
as their customers or employees, to invite their survey participation. Convergys
also sends survey participation invitations to samples of individuals who have expressed
a willingness to participate in research surveys or receive emails related to topics
relevant to the research objectives of a particular project.
Convergys will use email addresses for no other purpose besides survey research
and will not send messages online to respondents who have indicated that they do
not wish to receive any such messages relating to a research project or to any follow-up
research resulting directly from it. Convergys also works to reduce any inconvenience
or irritation such email might cause to the recipients by clearly stating its purpose
in the subject heading and keeping the total message as brief as possible.
Sometimes Convergys will request email information (as well as name, address, and
telephone information) from you so that we can re-contact you for the sake of the
further research investigation in which you have indicated an interest. We will
not sell, lease or trade your e-mail address for purposes other than for any research
in which you agree to participate.
Your cooperation is at all times voluntary. When we request your participation,
you will have the opportunity to decline or ignore our request. Additionally, at
all points throughout the survey process, you may leave our survey site and not
return, thus eliminating your data from our reported results of complete interviews.
Convergys also offers the ability to opt out of receiving survey invitations if
you prefer not to receive invitations specific to our Research surveys.
On occasion, to prevent biased responses, the purpose of the research may not be
fully disclosed at the beginning of the questionnaire. Convergys will not, however,
make any deceptive statements that would mislead you about the nature of the research
or the uses that will be made of the findings. Statements about the likely length
of the interview are based on Convergys' best estimates of the average time it will
take respondents to complete surveys.
Cookies are files or pieces of information that may be stored in your computer's
and you will find them at most websites.
as a survey restart mechanism, allowing you to return to where you left off should
your participation be interrupted for technical or personal reasons.
provided by you.
Convergys takes precautions to protect the security of all of its data. All information
provided by you is protected against unauthorized access. We have put in place appropriate
physical, electronic, and managerial procedures to safeguard the information we
Restrictions on Use of Site
Convergys cannot authorize you to copy or use any of the materials or information
contained in our surveys without expressed written consent. In consideration of
these restrictions, you agree that any materials or information shall retain all
copyright and other proprietary notices contained in this legal statement.
The products, technology, processes, and information described in our surveys and
on our site may be the subject of intellectual property rights reserved by Convergys
or other third parties. Nothing contained herein shall be construed as conferring
to you in any manner, any license, title or ownership of any intellectual property
right of Convergys or any third party.
Under US law, Convergys and the Convergys logo are service marks of Convergys. Convergys
refers to Convergys Corporation and its wholly owned subsidiaries. The contents
of this site are protected by applicable copyright laws. No permission is granted
to copy, distribute, modify, post or frame any text, graphics, video, audio, software
code, or user interface design or logos.
© 2014 Convergys Analytics Solutions. All rights reserved.